There will be no fee for the cancellations made within 10 days of purchase of service or product. There will be no refund if the product or service is downloadable or usable online in real-time and our records shows that product or service has been downloaded or used through our system.
Notice for all cancellations must be made via e-mail to hello@mashvirtual.com or using the appropriate link or option on the website or the mobile app. A cancellation acknowledgement will be sent within 2 working days, if the cancellation request is received by email.
All refund that becomes due will be processed within 10 working days, subject to this Refund Policy. An intimation will be sent to the purchaser.
Note, that circumstances beyond the control of MASH Virtual may necessitate substitution, alternation or cancellation for the product or service. MASH Virtual reserves the right to alter, modify, substitute or cancel the advertised products or services. In such a situation the purchaser will have the right to seek full refund, provided the product or services have not been utilised as per this refund policy.
Where MASH Virtual offers a non-tangible irrevocable services we do not issue refunds once the order is accomplished.
As a customer you are responsible for understanding this refund policy upon purchasing any product or services at our web site or through our mobile app. However, we realise that exceptional circumstances can take place with regard to the character of the product or services we provide.
THEREFORE, WE DO HONOR REQUESTS FOR REFUND WHERE THE FOLLOWING REASONS APPLY:
non-delivery of the product or service: such as, for example, due to some mailing issues you do not receive a delivery e-mail from us;
download issues: it may happen that you are having problems while downloading the product or receiving a service;
irreparable defects or grave difficulties with the product or service: although all the products and services are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for approval by email at hello@mashvirtual.com;
product or services not-as-described: a request based on this reason is satisfied on a case by case basis with MASH Virtual, reserving full discretion to make the determination whether a refund is appropriate.
Please note that our Support Team is ready to provide you with timely and efficient professional assistance. We will attempt to find the best convenient solution for your query. Give us 12 - 24 hours for our Support Team to get back to you on the problem. Requests for a refund are accepted within the period of 5 days after the order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund.
Please make sure your request does not contradict our Terms of Service.